Refund policy
Everything we make is made to order, by hand, for one person. That shapes how returns work here, so it's worth reading before you buy rather than after.
Cancelling before we build
You can cancel any order for a full refund up until we start cutting. Email murphyandformsupport@gmail.com and we'll take care of it.
Once we've started, we ask only for the cost of the wood — your species, in your size, already bought and cut for your order. We'll tell you what that is before we charge it, and the rest of your money comes back. There's no restocking fee and no cancellation penalty on top.
Preorders work the same way, with one addition: if we tell you we're going to miss the ship-by date we quoted, you can cancel for a full refund at that point no matter how far along the build is. A date we gave you is a date we're accountable for.
Returning a finished piece
If a piece arrives damaged, or it isn't what the page described, email us within ten business days of delivery. Return it in original condition and we'll refund the full purchase price to your original payment method within five business days of it reaching us.
Return shipping is yours. We're not going to dress that up: freight on furniture is genuinely expensive, and burying it in every price would mean the person who keeps their table pays for the one who sends theirs back. You pay actual carrier cost, both directions, and nothing is padded either way.
What can't be returned
- Engraved items. A board with your name on it can't be sold to anyone else. Check your spelling before you order — we copy what you type, exactly as you type it.
- Custom sizes. A table built to a height nobody else asked for is the same problem.
Both are still covered if they arrive damaged, or if we made them wrong. Final sale means you changed your mind, not that you're stuck with our mistake.
Damaged in transit
Inspect your piece the day it arrives. If there's damage, note it on the delivery paperwork before the driver leaves, photograph it, and email us within 24 hours. We'll replace it or refund it, and we cover the shipping either way. Keep the packaging until it's resolved — carriers ask for it.
If it isn't what the page described
Tell us. We'll make it right, and shipping is on us. We describe our own work; if the description was wrong, that's our error to fix, not yours to absorb.
Wood is not a manufacturing defect
Grain, colour and figure vary from piece to piece and from the photographs. Solid wood also moves a little with the seasons. That's the material behaving normally, and it isn't grounds for return — it's the reason to buy solid wood in the first place.
Getting hold of us
murphyandformsupport@gmail.com — we answer within one business day.